By Toon Timbermont - Co-founder - over 7 years ago
The call for administrative simplification is everywhere. Companies need it to do better business. Citizens demand it to be better served. Governments put it high on their agendas. And for Skryv, it is our purpose.
But what does administrative simplification really mean? How to get beyond the buzzword and achieve results? The dictionary definition for “simplify” is: “ to make (something) simpler or easier to do or understand”. Belgium’s Agency for Administrative Simplification defines administrative simplification as: “steps to facilitate and simplify administrative procedures that companies (and citizens) are required to perform to meet the requirements imposed by the authorities.”
Both definitions indicate that simplification is an active process (to make [… in] steps). So the key is to find the right levers that advance the simplification process.
"Simplification is a game of rules, people, technology & communication"
When looking at administrative simplification, we use the conceptual model pictured above.
"Technology can only reduce the need for (repetitive) manual administrative work, but will not reduce the intrinsic complexity. To realise an intrinsic simplification, a change of rules is needed."
In the mix of these 4 levers, technology is not a magic tool that resolves all the problems. It is however possible to address a lot of the accidental complexity of the process: stuff that doesn’t necessarily relate directly to the solution, but that we have to deal with anyway.
Keeping in mind this limitation, there is still a great simplification potential through digitisation in the public sector. A great deal of processing is still done manually by civil servants or citizens / companies. Processes that have been digitised may suffer from “digital paper”-syndrome. Blocking them from realising the full digital potential. Smart use of technology helps to overcome the barriers of (digital) paper. It helps to simplify the administrative processing, reduce administrative processing time & costs while improving the overall quality.